Serenity

Floral Order Policy Ordering & Availability All floral designs are custom-made. Flower varieties and colors are subject to seasonal availability and may be substituted with equal or greater value while maintaining the overall style and palette. Payment Full payment is required to confirm all floral orders unless otherwise agreed in writing. Orders are not secured until payment is received. Cancellations & Refunds Due to the perishable nature of flowers, all sales are final. Cancellations or changes must be made at least 72 hours prio... View More

Delivery Policy Delivery Availability Delivery is available on selected dates and within designated service areas. Delivery times are estimated and cannot be guaranteed due to traffic, weather, or other unforeseen circumstances. Delivery Fees Delivery fees vary based on location and distance and are non-refundable once an order is confirmed. Recipient Responsibility It is the customer’s responsibility to provide accurate delivery information, including recipient name, address, phone number, and any access details. We are not responsible for... View More

Booking Policy Securing Your Date A booking is confirmed only once a signed agreement (if applicable) and the required retainer are received. Dates are not held without payment. Retainer & Payments A non-refundable retainer is required to secure all event and large-scale bookings. The remaining balance is due by the date outlined in your agreement or invoice. Consultations Initial consultations may be complimentary or paid, depending on the scope of services. Consultation fees, if applicable, are non-refundable. Changes & Revisions... View More