Policies

Floral Order Policy

Ordering & Availability
All floral designs are custom-made. Flower varieties and colors are subject to seasonal availability and may be substituted with equal or greater value while maintaining the overall style and palette.

Payment
Full payment is required to confirm all floral orders unless otherwise agreed in writing. Orders are not secured until payment is received.

Cancellations & Refunds
Due to the perishable nature of flowers, all sales are final. Cancellations or changes must be made at least 72 hours prior to the scheduled pickup or delivery date. Orders canceled after this window are non-refundable.

Design & Substitutions
While exact replication of arrangements cannot be guaranteed, every effort is made to honor your vision. Substitutions may be made at the designer’s discretion to ensure quality and design integrity.

Delivery & Pickup
Delivery fees vary based on location and are non-refundable. Once an order has been delivered or picked up, responsibility transfers to the recipient. We are not responsible for damage due to weather, improper handling, or unattended deliveries.

Care & Longevity
Flower longevity varies by variety and environment. Proper care instructions will be provided, but we cannot guarantee lifespan once arrangements leave our care.

Event & Large Orders
Event florals and large-scale orders may require a non-refundable retainer and a separate agreement outlining timelines, payment schedules, and cancellation terms.

Refund Policy – Floral Orders

Due to the perishable nature of flowers, all floral sales are final once an order has been confirmed.

Cancellations
Cancellations or order changes must be requested at least 72 hours prior to the scheduled pickup or delivery date. Orders canceled after this timeframe are non-refundable.

Design & Substitutions
Floral designs are custom-made. While we make every effort to match your requested flowers and colors, substitutions of equal or greater value may be made due to seasonal availability or quality standards. These substitutions do not qualify for refunds.

Delivery Issues
Refunds will not be issued for delays caused by incorrect delivery information, recipient unavailability, weather conditions, or circumstances beyond our control.

Quality Concerns
If you experience an issue with your order, please notify us within 24 hours of delivery with photos. Each concern will be reviewed on a case-by-case basis, and resolution may include a replacement or store credit at our discretion.

Event & Holiday Orders
Event florals and holiday orders (including Valentine’s Day, Mother’s Day, and other peak dates) are non-refundable once booked or purchased.

Delivery Policy

Delivery Availability
Delivery is available on selected dates and within designated service areas. Delivery times are estimated and cannot be guaranteed due to traffic, weather, or other unforeseen circumstances.

Delivery Fees
Delivery fees vary based on location and distance and are non-refundable once an order is confirmed.

Recipient Responsibility
It is the customer’s responsibility to provide accurate delivery information, including recipient name, address, phone number, and any access details. We are not responsible for failed deliveries due to incorrect or incomplete information.

Unattended Deliveries
If the recipient is unavailable, flowers may be left in a safe location at the driver’s discretion. Once delivered, we are not responsible for loss, theft, or damage due to weather or environmental conditions.

Redelivery
If a delivery attempt is unsuccessful due to recipient unavailability or incorrect information, additional delivery fees may apply for re-delivery.

Special Requests
Specific delivery time requests (e.g., morning delivery) are not guaranteed unless confirmed in writing and may incur an additional fee.

Event Deliveries
For event deliveries, a designated contact person must be available on site at the time of delivery. Delays caused by restricted access, venue rules, or missing contacts are not the responsibility of the florist.

Booking Policy

Securing Your Date
A booking is confirmed only once a signed agreement (if applicable) and the required retainer are received. Dates are not held without payment.

Retainer & Payments
A non-refundable retainer is required to secure all event and large-scale bookings. The remaining balance is due by the date outlined in your agreement or invoice.

Consultations
Initial consultations may be complimentary or paid, depending on the scope of services. Consultation fees, if applicable, are non-refundable.

Changes & Revisions
All changes to bookings must be requested in writing and are subject to availability. Significant changes may require a revised quote.

Cancellations
Cancellations must be submitted in writing. Retainers are non-refundable due to the time, planning, and resources allocated once a date is secured.

Rescheduling
Rescheduling requests are subject to availability. If approved, retainers may be applied to a new date within a specified time frame.

Final Details
Final event details, including quantities, designs, and timelines, must be confirmed by the agreed-upon deadline. Changes after this date cannot be guaranteed.