Policies

At Ula Mer, we are committed to providing a seamless, reliable, and high-quality cleaning experience. Please review our booking policies to ensure clarity and the best possible service.

📅 Scheduling & Appointments

• Appointments must be scheduled in advance via our website, phone, or email. 
• We operate within scheduled time windows rather than exact arrival times due to varying job conditions. 
• Same-day or last-minute bookings are subject to availability and may incur an additional fee. 

💳 Deposits & Payments

• A deposit may be required to secure your booking. 
• Full payment is due upon completion of service unless otherwise agreed. 
• We accept major payment methods including credit/debit cards and electronic payments. 

🔁 Cancellations & Rescheduling

• We require at least 24 hours’ notice for cancellations or rescheduling. 
• Cancellations made within less than 24 hours may result in a cancellation fee. 
• Same-day cancellations or no-shows may be charged up to 50–100% of the service cost. 

⏱️ Arrival & Access

• Please ensure we have access to the property at the scheduled time. 
• If our team is unable to access the property, a lockout fee may apply. 
• Arrival times may vary slightly due to traffic, prior jobs, or unforeseen circumstances. 

🧼 Condition of Space

• Clients are expected to provide a safe working environment. 
• Excessive clutter may impact service quality and duration; additional charges may apply if conditions differ significantly from what was booked. 
• We reserve the right to refuse service if the environment poses safety or health risks. 

🐾 Pets

• For the safety of our team and your pets, we ask that animals are secured during service. 

📦 Add-Ons & Special Requests

• Additional services (deep cleaning, inside appliances, organizing, etc.) must be requested in advance. 
• Same-day add-ons are subject to availability and may extend service time and cost. 

💼 Satisfaction Guarantee

• Your satisfaction is important to us. If you are not satisfied, please notify us within 24 hours of your service. 
• We will make every effort to address and resolve any concerns promptly. 

⚠️ Liability

• While we take great care in handling your space, Ula Mer is not responsible for pre-existing damage or items not properly secured. 
• Please notify us of any fragile or valuable items prior to service. 

✨ Our Commitment

At Ula Mer, we pride ourselves on professionalism, attention to detail, and care. By booking with us, you agree to these policies, allowing us to deliver the best experience possible.