Policies

Delivery Policy:

Shipping Policies:

Books (Less than 10), Bonnet, Scrunchies and Pillowcases
All  book, bonnet, scrunchies and pillowcase purchases will be shipped  within 2–3 business days. Some orders may be shipped at a later date due  to low inventory in stock. If your order happens to include low stock  of any items not available in our inventory, we will contact you via  email and give you the best possible shipping date. We apologize for any  inconvenience with delaying your order.

Books (10+)
The Frizz Girls do not carry more than 10 books in stock at one time. For orders that contain more than 10 books, they  are considered a bulk order and will be shipped directly from the  printer within 4-6 weeks, depending on their production schedule. The  Frizz Girls has no control over our print vendors. We apologize for any inconvenience with delaying your order and will continue to contact you via email with shipping updates. 

Booking Policy:

Booking Policy

At The Frizz Girls, we aim to provide a seamless booking experience for our customers. Please review the following booking policy details:

  • Booking Confirmation: All bookings are subject to availability. Once your booking is confirmed, you will receive a confirmation email or SMS with the booking details.
  • Payment Terms: Full or partial payment may be required at the time of booking, depending on the service. Accepted payment methods include all major Credit/ Debit cards.
  • Cancellation Policy:
    • Cancellations made 24 hours before the scheduled booking are eligible for a full/partial refund.
    • Please call the store for last-minute cancellations.
  • Rescheduling: Please call the store for Rescheduling requests.
  • No-Show Policy: If you fail to show up for your booking without prior notice, you may not be eligible for a refund or rescheduling.
  • Late Arrivals: If you arrive late, your booking duration may be shortened, and no compensation will be provided for lost time.
  • Special Requirements: If you have any special requests or requirements (e.g., dietary restrictions, accessibility needs), please inform us at the time of booking.
  • Changes by Us: In rare cases, we may need to modify or cancel a booking due to unforeseen circumstances. In such cases, we will notify you as soon as possible and offer a rescheduling option or a full refund.