Policies

Store Policy

At Scentz by Shontz, we are committed to providing a transparent and seamless shopping experience. Please review our store policy below:

• Product Availability: All products are subject to availability. If an item is out of stock after you place an order, we will notify you and provide alternative options or a refund.
• Pricing & Payments:
  • All prices are listed in USD and are subject to change without prior notice.
  • We accept payments via all major Credit/ Debit cards. All transactions are securely processed.
  • Discounts, promotions, and offers are valid only for the specified duration.
• Order Confirmation: Once your order is placed, you will receive an order confirmation email or SMS with the details of your purchase.
• Returns & Exchanges:
  • Please call the store for returns & Exchanges.
  • Customers are responsible for return shipping costs unless the item received is defective or incorrect.
• Shipping & Delivery:
  • Orders will be processed once we accept the order.
  • Delivery times vary based on location and shipping method selected at checkout.
  • Tracking details will be provided once your order is dispatched.
• Privacy & Security:
  • We respect your privacy and ensure that your personal information is securely stored and not shared with third parties.
  • Payments are processed through encrypted and secure gateways to protect your financial details.

Booking Policy

At Scentz by Shontz, we aim to provide a seamless booking experience for our customers. Please review the following booking policy details:

• Booking Confirmation: All bookings are subject to availability. Once your booking is confirmed, you will receive a confirmation email or SMS with the booking details.
• Payment Terms: Full or partial payment may be required at the time of booking, depending on the service. Accepted payment methods include all major Credit/ Debit cards.
• Cancellation Policy:
  • If a cancellation is made more than 5 hours in advance, no cancellation fee will be charged.
  • In case of cancellations made within 5 hours of the scheduled time, a fixed cancellation fee of $3 will be applied.
• Rescheduling: Please call the store for Rescheduling requests.
• No-Show Policy: If you fail to show up for your booking without prior notice, you may not be eligible for a refund or rescheduling.
• Late Arrivals: If you arrive late, your booking duration may be shortened, and no compensation will be provided for lost time.
• Special Requirements: If you have any special requests or requirements (e.g., dietary restrictions, accessibility needs), please inform us at the time of booking.
• Changes by Us: In rare cases, we may need to modify or cancel a booking due to unforeseen circumstances. In such cases, we will notify you as soon as possible and offer a rescheduling option or a full refund.