Policies

Store Policy:

Store Policy

At Red Light Therapy Queens, we are committed to providing a transparent and seamless shopping experience. Please review our store policy below:

  • Product Availability: All products are subject to availability. If an item is out of stock after you place an order, we will notify you and provide alternative options or a refund.
  • Pricing & Payments:
    • All prices are listed in USD and are subject to change without prior notice.
    • We accept payments via all major Credit/ Debit cards. All transactions are securely processed.
    • Discounts, promotions, and offers are valid only for the specified duration.
  • Order Confirmation: Once your order is placed, you will receive an order confirmation email or SMS with the details of your purchase.
  • Returns & Exchanges:
    • Please call the store for returns & Exchanges.
  • Shipping & Delivery:
    • Orders will be shipped the same day as payment is received.
  • Privacy & Security:
    • We respect your privacy and ensure that your personal information is securely stored and not shared with third parties.
    • Payments are processed through encrypted and secure gateways to protect your financial details.
Delivery Policy:

Delivery Policy

At Red Light Therapy Queens, we strive to ensure a smooth and timely delivery experience for all our customers. Deliveries will be made on the day and time specified by the client.



Booking Policy:

Booking Policy

At Red Light Therapy Queens, we aim to provide a seamless booking experience for our customers. Please review the following booking policy details:

  • Booking Confirmation: All bookings are subject to availability. Once your booking is confirmed, you will receive a confirmation email or SMS with the booking details.
  • Payment Terms: Full or partial payment may be required at the time of booking, depending on the service. Accepted payment methods include all major Credit/ Debit cards.
    • Cancellation Policy:  Cancelations made within 4 Hours will be charged in full for the full price of the session or service booked. 
  • Rescheduling: Please call the store for Rescheduling requests.
  • No-Show Policy: If you fail to show up for your booking without 4-hour notice, you may not be eligible for a refund or rescheduling.
  • Late Arrivals: If you arrive late, your booking duration may be compromised slightly.
  • Special Requirements: If you have any special requests or requirements (e.g., dietary restrictions, accessibility needs), please inform us at the time of booking.
  • Changes by Us: In rare cases, we may need to modify or cancel a booking due to unforeseen circumstances. In such cases, we will notify you as soon as possible and offer a rescheduling option or a full refund.