Policies

Store Policy:

Service & Store Policy

At Poolcadia Pool Care, we are committed to providing a transparent, reliable, and seamless service experience. Please review our service and billing policies below:

Service & Parts Availability:

  • All routine services, repairs, and installations are subject to scheduling and route availability.
  • If a specific part or piece of equipment required for your pool is backordered or out of stock, we will notify you promptly and provide alternative options or adjusted timelines.

Pricing & Payments:

  • All prices are listed in USD and are subject to change with prior notice.
  • For regular maintenance clients, billing occurs on the 1st of each month for that current month's services.
  • We accept payments via all major credit and debit cards. All transactions are securely processed.
  • Special discounts, promotions, and offers are valid only for their specified duration.

Property Access & Weather Delays:

  • Access & Safety: Our technicians require safe and clear access to your pool equipment and deck area on your scheduled service day. If access is restricted (e.g., locked gates, unrestrained pets, or blocked pathways), we will attempt to contact you. If we cannot safely enter the yard, the weekly service will be skipped, and standard billing rates will still apply.
  • Severe Weather: We strive to service your pool rain or shine. However, in the event of severe weather (such as heavy downpours, lightning, or tropical storms), full vacuuming and netting may be suspended for the safety of our team. During these delays, our technicians will still prioritize visiting the property to balance chemicals and empty baskets to ensure your pool remains healthy until the next full service.

Cancellations, Warranties & Refunds:

  • Recurring Service: If you need to pause or cancel your recurring maintenance, please contact us directly.
  • Parts & Equipment: Installed parts and equipment are covered under their respective manufacturer warranties.
  • Because we provide a labor-based service, refunds are handled on a case-by-case basis to ensure your complete satisfaction.

Privacy & Security:

  • We respect your privacy and ensure that your personal and property information is securely stored and never shared with third parties.
  • Payments are processed through encrypted and secure gateways to protect your financial details.
Booking Policy:

Booking & Service Scheduling Policy

At Poolcadia Pool Care, our goal is to provide reliable and consistent service for your pool. Please review our scheduling and booking guidelines below:

Scheduling Confirmation: All service requests—whether for recurring maintenance, diagnostics, or repairs—are subject to route availability. Once your service schedule is confirmed, you will receive a notification with your designated service day or repair date.

Payment Terms:

  • Recurring Maintenance: Billing for regular monthly service occurs on the 1st of each month for that month’s service.
  • Repairs & One-Time Services: Full or partial payment (deposits) may be required upfront for specialized parts or major one-time cleanups.

Cancellations & Rescheduling:

  • One-Time Services/Repairs: If you need to cancel or reschedule a one-time repair or diagnostic visit, please contact us at least 24 hours in advance.
  • Recurring Service: Weekly maintenance is integrated into a set neighborhood route. We generally cannot reschedule a weekly cleaning to a different day of the week. If you need to skip a week (e.g., due to pool construction), please notify us as early as possible.

Service Windows & Arrival Times: Because our technicians service multiple pools on a routed schedule, we cannot guarantee exact arrival times. Your pool will be serviced on your designated day, and you will be notified if there are any significant routing delays.

Property Access (No-Show Counterpart): If our technician arrives for a scheduled visit and cannot access the pool area (e.g., locked gates, aggressive or unrestrained pets, or blocked access), we will attempt to contact you. If access cannot be granted, the visit will be skipped and no compensation or refund will be provided for the missed service.

Special Property Requirements: If your property has specific access requirements (such as gate codes, specific parking instructions, or hidden equipment), please inform us at the time of booking so we can add notes to your account for our technicians.

Changes by Us: In rare cases, we may need to modify your scheduled day due to severe weather, vehicle issues, or unforeseen circumstances. We will notify you as soon as possible and ensure your pool still receives the necessary chemical balancing and attention for that week.