Policies

Booking Policy

At Lash Box - Syosset, we aim to provide a seamless booking experience for our customers. Please review the following booking policy details:

• Booking Confirmation: All bookings are subject to availability. Once your booking is confirmed, you will receive a confirmation email or SMS with the booking details.
• Payment Terms: Full or partial payment may be required at the time of booking, depending on the service. Accepted payment methods include all major Credit/ Debit cards.
• Cancellation Policy :
  • For any reason you are unable to attend your appointment we ask that you reschedule within 24 hours before your appointment so your time slot can be allocated to another client.
  • To reschedule please text us immediately and we will reply as soon as we are able to set up a new date and time: (516) 405 - 6930.
  • For cancellations made more than 24 hours prior to the scheduled time, no cancellation fee will be charged.
  • For cancellations made less than 24 hours prior to the scheduled time, a fixed cancellation fee of $50 will be applied.
• Rescheduling: Please call the store for Rescheduling requests.
• No-Show Policy: If you fail to show up for your booking without prior notice, you may not be eligible for a refund or rescheduling.
• Late Arrivals: If you arrive late, your booking duration may be shortened, and no compensation will be provided for lost time.
• Special Requirements: If you have any special requests or requirements (e.g., dietary restrictions, accessibility needs), please inform us at the time of booking.
• Changes by Us: In rare cases, we may need to modify or cancel a booking due to unforeseen circumstances. In such cases, we will notify you as soon as possible and offer a rescheduling option or a full refund.