Policies

Store Policy:

Store Policy

At HeatFix Brooklyn, we are committed to providing a transparent and seamless shopping experience. Please review our store policy below: 

HeatFix Brooklyn LLC provides appliance sales, appliance installation, repair services, and professional handyman services across New York City.

Our services include but are not limited to:

• Appliance installation and repair
• Furniture assembly
• TV mounting
• Blinds and curtain rod installation
• Dishwasher installation
• Stove ignitor replacement
• Appliance deep cleaning
• General home maintenance services

 

Service Appointment Policy (Important for Handyman Work)

HeatFix Brooklyn LLC provides scheduled service appointments for handyman and installation services.

Service terms:

• Customers must provide accurate job details when booking a service.
• The work area must be safe, accessible, and prepared before technician arrival.
• Customers must provide all necessary parts or materials unless otherwise arranged.

If additional work is required beyond the original service request, additional labor charges may apply.

If a technician arrives and the job cannot be completed due to missing parts, incorrect information, or unsafe conditions, a service call fee may apply.

  • Product Availability: All products are subject to availability. If an item is out of stock after you place an order, we will notify you and provide alternative options or a refund.
  • Pricing & Payments:
    • All prices are listed in USD and are subject to change without prior notice.
    • We accept payments via all major Credit/ Debit cards. All transactions are securely processed.
    • Discounts, promotions, and offers are valid only for the specified duration.
  • Order Confirmation: Once your order is placed, you will receive an order confirmation email or SMS with the details of your purchase.
  • Returns & Exchanges:
    • Please call the store for returns & Exchanges.
    • Customers are responsible for return shipping costs unless the item received is defective or incorrect.
  • Shipping & Delivery:
    • Orders will be processed once we accept the order.
    • Delivery times vary based on location and shipping method selected at checkout.
    • Tracking details will be provided once your order is dispatched.
  • Privacy & Security:
    • We respect your privacy and ensure that your personal information is securely stored and not shared with third parties.
    • Payments are processed through encrypted and secure gateways to protect your financial details.
Delivery Policy:

Delivery Policy

At HeatFix Brooklyn, we strive to ensure a smooth and timely delivery experience for all our customers. Please review the following delivery policy details:

  • Processing Time: Orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
  • Shipping Time: Estimated delivery time varies based on the shipping method selected and the destination. Standard shipping typically takes 2-4 business days, while express options may arrive within 2-3 business days.
  • Shipping Fees: Shipping charges are calculated at checkout based on the weight, dimensions, and destination of the order. Free shipping may be available for eligible orders over a specified amount.
  • Delivery Locations: We currently ship to [Brooklyn, queens & parts of long island]. Some remote locations may require additional shipping time or incur extra charges.
  • Order Tracking: Once shipped, a tracking number will be provided via email to monitor the status of the delivery.
  • Delivery Delays: While we strive to meet the estimated delivery times, unforeseen circumstances such as weather conditions, carrier delays, or high demand periods may cause delays.
  • Failed Delivery Attempts: If a delivery attempt is unsuccessful, the courier may leave a notice or attempt redelivery. If the order is returned to us due to an incorrect address or failure to claim, additional shipping charges may apply for re-shipment.
  • Damaged or Lost Packages: If your order arrives damaged or is lost in transit, please contact our support team within 7 days for assistance with a replacement or refund.
Booking Policy:

Booking Policy

At HeatFix Brooklyn, we aim to provide a seamless booking experience for our customers. Please review the following booking policy details:

  • Booking Confirmation: All bookings are subject to availability. Once your booking is confirmed, you will receive a confirmation email or SMS with the booking details.
  • Payment Terms: Full or partial payment may be required at the time of booking, depending on the service. Accepted payment methods include all major Credit/ Debit cards.
  • Cancellation Policy:
    • Cancellations made 24 hours before the scheduled booking are eligible for a full/partial refund.
    • Please call the store for last-minute cancellations.
  • Rescheduling: Please call the store for Rescheduling requests.
  • No-Show Policy: If you fail to show up for your booking without prior notice, you may not be eligible for a refund or rescheduling.
  • Late Arrivals: If you arrive late, your booking duration may be shortened, and no compensation will be provided for lost time.
  • Special Requirements: If you have any special requests or requirements (e.g., dietary restrictions, accessibility needs), please inform us at the time of booking.
  • Changes by Us: In rare cases, we may need to modify or cancel a booking due to unforeseen circumstances. In such cases, we will notify you as soon as possible and offer a rescheduling option or a full refund.
Shipping & Return Policy:

Shipping Policy

Thank you for shopping with us! We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping guidelines below:

  • Order Processing: Most orders are processed within 2-4 business days. Orders placed on weekends or holidays will be processed the following business day.
  • Shipping Rates & Estimates: Shipping charges for your order will be calculated and displayed at checkout.
  • Tracking Your Order: Once your order has shipped, you will receive a shipping confirmation email containing your tracking number(s) to monitor your delivery status.
  • Domestic & International Shipping: We currently ship to addresses within the US Region.
  • Damages & Issues: If you receive your order damaged, please save all packaging materials and damaged goods before filing a claim. Contact our support team immediately with photos of the damage.
  • Address Changes: Please ensure your shipping address is correct at the time of purchase. We cannot guarantee address changes once an order has entered the processing phase.
  •  • Appliances are tested prior to delivery unless otherwise stated.
    • Appliances include a 90-day limited warranty on mechanical function.
    • Returns are accepted only for verified mechanical defects within the warranty period.  

Returns are not accepted for:

• Cosmetic imperfections
• Incorrect size ordered by the customer
• Customer change of mind
• Installation access issues


For any shipping-related questions, please reach out to our support team at support@dealmagik.com or at +1 973 265 0720.