Policies

Store Policy:

Store Policy

At Flextower, we are committed to providing a transparent and seamless shopping experience. Please review our store policy below:

  • Product Availability: All products are subject to availability. If an item is out of stock after you place an order, we will notify you and provide alternative options or a refund.
  • Pricing & Payments:
    • All prices are listed in USD and are subject to change without prior notice.
    • We accept payments via all major Credit/ Debit cards. All transactions are securely processed.
    • Discounts, promotions, and offers are valid only for the specified duration.
  • Order Confirmation: Once your order is placed, you will receive an order confirmation email or SMS with the details of your purchase.
  • Returns & Exchanges:
    • Up to 30 days, we will give you a full refund for whatever reason
    • After 30 days, it will fall under the warranty policy. If anything is wrong with the equipment, we will replace it.
  • Shipping & Delivery:
    • Orders will be processed once we accept the order.
    • Delivery times vary based on location and shipping method selected at checkout.
    • Tracking details will be provided once your order is dispatched.
    • We need 2 weeks lead time to create, prepare and deliver product.
    • We will ship for now ONLY from Huntington Beach to San Diego. 
  • Privacy & Security:
    • We respect your privacy and ensure that your personal information is securely stored and not shared with third parties.
    • Payments are processed through encrypted and secure gateways to protect your financial details.
Delivery Policy:

*We are only delivering in a certain area for now. From Huntington Beach to San Diego.

  • Shipping & Delivery:
  • Orders will be processed once we accept the order.
  • Delivery times vary based on location and shipping method selected at checkout.
  • Tracking details will be provided once your order is dispatched.
  • We need 2 weeks lead time to create, prepare and deliver product.
  • We will ship for now ONLY from Huntington Beach to San Diego. 
  • We do not have shipping capabilities yet. Only delivery by truck.
Booking Policy:

Booking Policy

At Flextower, we aim to provide a seamless booking experience for our customers. Please review the following booking policy details:

  • Booking Confirmation: All bookings are subject to availability. Once your booking is confirmed, you will receive a confirmation email or SMS with the booking details.
  • Payment Terms: Full or partial payment may be required at the time of booking, depending on the service. Accepted payment methods include all major Credit/ Debit cards.
  • Cancellation Policy:
    • Cancellations made 24 hours before the scheduled booking are eligible for a full/partial refund.
    • Please call the store for last-minute cancellations.
    • After 30 days-if cancelled it will fall under the warranty policy. If there is anything wrong with the machine, we will personally replace it.
  • Rescheduling: Please call the store for Rescheduling requests.
  • Changes by Us: In rare cases, we may need to modify or cancel a booking due to unforeseen circumstances. In such cases, we will notify you as soon as possible and offer a rescheduling option or a full refund.
Shipping & Return Policy:

 *Free installation

*Free delivery

*Free 2-year warranty

*Free App to download

  • Returns & Exchanges:
  • Up to 30 days, we will give you a full refund for whatever reason
  • After 30 days, it will fall under the warranty policy. If anything is wrong with the equipment, we will replace it.