Policies
Ask Clem Today Knife Sharpening
Ask Clem Today Knife Sharpening provides professional, mobile knife sharpening services throughout Martin County and nearby areas.
Our goal is simple:
“Sharp Enough for the Tomato Test.” 🍅🔪
A minimum of 5 knives is required for mobile service.
Knife Condition
Customers should have their knives reasonably clean and ready for sharpening when we arrive.
If a knife requires cleaning before it can safely be sharpened, we will determine at the time of service whether we can proceed.
Ask Clem Today Knife Sharpening reserves the right to refuse to sharpen any knife that we believe is unsafe, excessively damaged, severely rusted, contaminated, structurally compromised, or otherwise unsuitable for sharpening.
Ask Clem Today Knife Sharpening is not responsible for pre-existing damage or defects, including chips, cracks, broken or damaged tips, loose or damaged handles, excessive wear, corrosion, or damage caused by previous sharpening.
Our Sharpening Standard
When appropriate, we will demonstrate the condition and sharpness of your knife before sharpening and demonstrate its improved cutting performance after sharpening.
Our goal is to provide an edge that is:
“Sharp Enough for the Tomato Test.”
Customer Inspection & Completion
Before we leave, customers will have the opportunity to inspect their knives and the completed sharpening service.
Customers will be asked to confirm:
☐ I have received all of my knives.
☐ I have inspected my knives and am satisfied with the sharpening service provided.
🔪 Safety Acknowledgment
I understand that my knives will be returned with a very sharp, professionally sharpened cutting edge.
I acknowledge that professionally sharpened knives can cause serious injury if not handled properly. I agree to exercise appropriate care in the use, handling, transportation, cleaning, and storage of my knives after they have been returned.
Please inspect your knives before we leave. Once the knives have been inspected, accepted, and the completion confirmation has been signed, the sharpening service is considered complete.
🔪 Knife Sharpening Reward
We appreciate our customers!
For every 10 paid knife sharpenings, customers can earn:
2 FREE Knife Sharpenings
Free knife sharpenings apply to qualifying standard knife sharpening services and have no cash value.
Ask Clem Today Knife Sharpening
“Sharp Enough for the Tomato Test
Ask Clem Today Knife Sharpening is a mobile knife sharpening service.
We come to you.
We currently provide mobile sharpening services throughout Martin County and nearby areas.
A minimum of 5 knives is required for mobile service.
Your knives are sharpened on-site at your property. Your knives are not taken away or shipped to another location for sharpening.
The customer must be present at the property during the scheduled appointment to provide the knives, inspect the completed sharpening work, receive the knives back, and sign the service completion confirmation.
Weather & Work Area
Ask Clem Today Knife Sharpening is a fully mobile service. We arrive with our own sharpening equipment, table, and, when needed, a tent/canopy. Sharpening will normally be performed outdoors on the customer's property, such as in the driveway or another suitable area.
If rain or other weather conditions prevent us from safely working outdoors, we may ask the customer whether a covered patio, carport, garage, or other suitable covered area is available. The customer is not required to provide a covered work area, and our service does not depend on one being available.
If weather conditions make it unsafe or impractical to perform the sharpening service and no suitable alternative work area is available, we will reschedule the appointment for another day at no additional charge.
Appointments and payments may be processed through Deal Magik.
Important — Your Booking Is Not Your Final Appointment Time
Booking through Deal Magik does not establish your final service date and time.
After receiving your booking, Ask Clem Today Knife Sharpening will contact you directly to arrange and confirm the actual date and time for your mobile sharpening service.
We will make up to 3 attempts to contact you using the contact information provided with your booking.
Customers are responsible for providing accurate telephone and contact information.
A minimum of 5 knives is required for mobile service.
Rescheduling
Customers may reschedule their confirmed appointment at no charge when at least 4 days' notice is provided.
- Cancellation Policy:
- Free Cancellation Available
- For cancellations made more than 48 hours prior to the scheduled time, no cancellation fee will be charged.
- For cancellations made between 25 to 47 hours prior to the scheduled time, a cancellation fee of 10% of the total cost will be charged.
- For cancellations made within 24 hours of the scheduled time, a cancellation fee of 20% of the total cost will be charged.
Confirmed Appointment & No-Show Policy
Once Ask Clem Today Knife Sharpening and the customer have agreed upon and confirmed a service date and time, the customer is responsible for being present and available at the service address.
If we arrive at the confirmed location and the customer is not present or available, we will wait up to 10 minutes and make a reasonable attempt to contact the customer.
If the customer cannot be reached or does not become available within that 10-minute period, the appointment will be considered a customer no-show and canceled.
No refund will be provided by Ask Clem Today Knife Sharpening, and the service will be considered complete due to the travel time and appointment time reserved for the customer.
Any questions concerning payments or refund processing through Deal Magik should be directed to Deal Magik.
If Ask Clem Today Knife Sharpening needs to reschedule an appointment because of weather, safety concerns, or another circumstance on our end, the appointment will not be considered a customer no-show.
No Shipping
Ask Clem Today Knife Sharpening does not ship knives.
We are a mobile, on-site knife sharpening service.
We travel to the customer's property, sharpen the knives on-site, and return the knives directly to the customer when the sharpening service is completed.
Returns & Exchanges
Because knife sharpening is a service rather than the sale of a physical product, there are no product returns or exchanges.
Customers have the opportunity to inspect their knives and the completed sharpening work before we leave the property.
Customers will be asked to confirm:
☐ I have received all of my knives.
☐ I have inspected my knives and am satisfied with the sharpening service provided.
Once the customer has inspected and accepted the knives and signed the completion confirmation, the sharpening service is considered complete.
Cancellations & Refunds
Customers who need to cancel should provide at least 48 hours' notice.
Because payments and bookings are processed through Deal Magik, customers should contact Deal Magik regarding refund eligibility and refund processing.
Any refund is subject to Deal Magik's applicable payment and refund policies.
No-Shows
Confirmed appointment no-shows are subject to our Booking Policy.
If we arrive at the confirmed service location and the customer is unavailable, we will wait up to 10 minutes and make a reasonable attempt to contact the customer.
If the customer remains unavailable, the appointment will be considered a customer no-show and canceled.
No refund will be provided by Ask Clem Today Knife Sharpening, and the service will be considered complete due to the travel time and appointment time reserved for the customer.
Ask Clem Today Knife Sharpening
“Sharp Enough for the Tomato Test” 🍅🔪
